Performance Level Agreement

CSi palletising’s Performance Level Agreements (PLAs): performance & productivity in partnership

At CSi palletising, we’re proud to introduce our Performance Level Agreements (PLAs), a guarantee in availability, performance and productivity through partnership with a custom-designed maintenance concept (FMECA). Our mission is clear: empower our customers to excel in productivity at the end of the line. The heart of our PLAs beats in sync with this mission, driving us to redefine maintenance standards to elevate your productivity to new heights.

Customer satisfaction is at the core of our PLAs. We align with our customers, and our local service hubs to achieve and exceed performance KPIs. We’re not signing contracts, we’re building partnerships. Together, we strive to exceed performance KPIs, ensuring win-win relationships.

To secure this, our implemented structures ensure clear communication lines between all organisations involved. This transparency is fundamental to the success, fostering a seamless flow of information for effective decision-making. To further strengthen the PLA, our local service hubs guarantee a presence that matters. We speak your language, ensuring easier and more effective communication. Moreover, local costs and response times are optimised for sustainability and efficiency. Also included in our PLAs is a comprehensive training package. This elevates the knowledge of your operators and engineers, empowering them to maximise the potential of your systems.

The PLAs excel in clarity and are consistent in timing, quality, and service levels. These aspects are not just promised but are closely monitored through performance metrics and direct contact channels. Furthermore, with supervised spare parts and stock management, including replenishment, we ensure you have what you need, when you need it.

Curious how to build such a PLA partnership? For more information, feel free to reach out via Contact or Frans Mertens via LinkedIn. Thank you for considering CSi palletising as your reliable partner in achieving operational performance.